Refund & Return Policy

Effective Date: May 2026  ·  Gibraltar Bat  ·  Texas, USA

We stand behind every bat we build. If something isn't right, we want to make it right. Please read this policy carefully so you understand what is and isn't covered.

30-Day Guarantee

The 30-day window begins on the date your order is delivered, as confirmed by the shipping carrier's tracking information.

What Is Covered

• Stock bats (Standard, Torpedo, and Fungo) that crack or break within 30 days of delivery
• Breaks that occur during normal, intended baseball use — batting practice, games, and standard training

What Counts as Normal Baseball Use

"Normal baseball use" means swinging the bat to hit a baseball in batting practice, games, or standard training.

It does not include:

• Hitting softballs, tennis balls, or any object other than a baseball
• Using the bat as a tool or weapon
• Striking the bat against the ground, a fence, or any hard surface
• Any other use outside of its intended purpose as a baseball bat

What Is Not Covered

• Custom bats — bats with custom engravings, finishes, or specifications are final sale and are not covered by the 30-day guarantee
• Damage resulting from misuse or abuse, including but not limited to: running over the bat with a vehicle, striking the bat against the ground, using the bat for purposes other than hitting a baseball, or intentional damage of any kind
• Normal wear such as surface scratches, paint chips, or dents that do not affect the structural integrity of the bat
• Bats returned after 30 days from the delivery date
• Bats purchased from unauthorized third-party resellers

Return Shipping

If your claim is approved, Gibraltar Bat will cover the cost of return shipping. We will email you a prepaid shipping label. Please do not send a bat back without first contacting us to initiate a claim — unrequested returns cannot be guaranteed to be processed.

How to Submit a Claim

To start a return or exchange, email us at support@gibraltarbat.com with the following:

• Your full name and order information
• A brief description of what happened
• Two or three photos clearly showing the damage

We will respond within 24 hours. Once your claim is reviewed and approved, we will send a prepaid return label and process your replacement or refund promptly.

Refunds

Approved refunds are issued to the original payment method. Please allow 5–10 business days for the refund to appear depending on your bank or card issuer.

Exchanges

If you prefer an exchange over a refund, we will ship a replacement bat of equal value at no additional charge once the returned bat is received and inspected.

Large & Wholesale Orders

Orders involving large quantities may be eligible for discounted pricing. Please contact us directly at support@gibraltarbat.com before placing a large order to discuss pricing and terms. Wholesale and bulk order terms are handled on a case-by-case basis and may differ from the standard policy above.

Questions

If you have any questions about this policy, reach out at support@gibraltarbat.com. We're a small operation and we take every order personally — if something isn't right, just let us know.